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Collapse LDC - Livingston Development Corporation

LDC - Livingston Development Corporation

Expand BD - Corporation Board

BD - Corporation Board

Expand CD - Commercial Directorate

CD - Commercial Directorate

Expand CX - Chief Executive

CX - Chief Executive

Expand FD - Financial and Management Services Directorate

FD - Financial and Management Services Directorate

Collapse PS - Property Services

PS - Property Services

Expand 1 - Directorate Governance

1 - Directorate Governance

Collapse 2 - Housing Department

2 - Housing Department

Expand 1 - Department Management

1 - Department Management

Collapse 2 - Tenancy Management

2 - Tenancy Management

Expand 1 - General Policy and Procedures

1 - General Policy and Procedures

Expand 2 - Allocations and Lettings

2 - Allocations and Lettings

Expand 3 - Rent

Expand 4 - Rent arrears

4 - Rent arrears

Expand 5 - Evictions

Expand 6 - Transfers

Expand 7 - Housing Visitors

7 - Housing Visitors

Expand 8 - Supported Housing

8 - Supported Housing

Collapse 9 - Customer Care and Performance Indicators

9 - Customer Care and Performance Indicators

1 - Management Files: Performance Indicators

2 - Work on performance standards, performance indicators leading to LDC Customer Care Plan 1992 - 93

3 - Work in preparation for customers satisfaction survey and repairs satisfaction cards

4 - Figures showing how the figures for the1992/93 and 1993/94 customer care plan were produced

5 - Customer Care Plan monthly monitoring reports 1992-93

6 - Customer Care Plan monthly monitoring reports 1993-94

7 - Management Files: Royal Mail Leaflets Customer Care

8 - Housing Services Customer Complaints Procedures Leaflet

Expand 10 - Correspondence concerning tenants

10 - Correspondence concerning tenants

Expand 11 - Circulation files

11 - Circulation files

Expand 12 - Young Single People

12 - Young Single People

Expand 13 - Samples of forms, letters, and leaflets

13 - Samples of forms, letters, and leaflets

Expand 14 - Files on Knightsridge

14 - Files on Knightsridge

Expand 3 - Tenant and Resident Participation

3 - Tenant and Resident Participation

Expand 4 - Sales of Property

4 - Sales of Property

Expand 5 - Maintenance, Repairs, and Refurbishment Programs

5 - Maintenance, Repairs, and Refurbishment Programs

Expand 6 - Wind-up of Housing Stock

6 - Wind-up of Housing Stock

Expand 7 - Housing Department Administration

7 - Housing Department Administration

Expand 8 - Local Authorities and Regional Issues

8 - Local Authorities and Regional Issues

Expand 9 - Street naming and numbering

9 - Street naming and numbering

Expand 10 - Surveys and Audits of facilities in Livingston

10 - Surveys and Audits of facilities in Livingston

Expand 11 - Acquired property

11 - Acquired property

Expand 3 - Community Development

3 - Community Development

Expand 4 - Client Services

4 - Client Services

Expand TD - Technical Directorate

TD - Technical Directorate

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